This Cancellation and Refund Policy (“Policy”) constitutes a formal agreement between HostingB2B LTD (“HostingB2B”, “us”, “we”, or “our”) and the User (“you” or “your”). This document establishes the specific rules, guidelines, and conditions under which any service provided by HostingB2B may be cancelled, terminated, or eligible for a financial refund. By using our services, you acknowledge that you have read, understood, and agreed to be bound by these terms.
This User Agreement (“Agreement”) is an agreement between HostingB2B LTD (“Hosting B2B LTD”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This policy is a set of rules and guidelines that outline the terms and conditions under which a service can be cancelled.
HostingB2B provides a 7-day money-back guarantee to ensure customer satisfaction for new hosting accounts. You have the right to terminate your services at any time. If such a termination request is submitted within the first 7 (seven) calendar days from the date of initial signup, you will be eligible for a full refund of the amount paid for your hosting service, subject to the strict conditions and exclusions mentioned below.
- Service Eligibility: The Money-Back Guarantee applies exclusively to Web Hosting plans and Standard VPS servers.
- Method of Request: All cancellation and refund requests must be submitted formally through our client portal at my.hostingb2b.com or by sending a high-priority ticket to our billing department at [email protected].
- Security Protocol: To protect account integrity, the request must be sent from the registered email address currently held in our records for the specific hosting account. Requests from unauthorized or third-party email addresses will not be processed.
- Payment Method Restrictions: The 7-day money-back guarantee is strictly applicable only to payments made via Debit and Credit Cards. Due to the high administrative costs, network fees, and manual processing involved, other payment methods—including but not limited to Bank Wire Transfers and Cryptocurrencies—are not eligible for this guarantee.
Deduction of Fees: Any administrative charges, gateway processing fees, or currency conversion costs borne by HostingB2B during the payment execution or refund process will be deducted from the final refundable amount.
To maintain infrastructure stability, protect against fraud, and cover immediate fixed vendor costs, HostingB2B maintains a strict No-Refund Policy for the following categories of services. Once these services are provisioned, activated, or processed, they are considered final and ineligible for any form of monetary reimbursement:
iGaming Hosting Solutions: Due to the specialized nature, high-resource allocation, and regulatory compliance infrastructure required for iGaming and Betting hosting, all payments for these specialized plans are strictly non-refundable from the moment of provisioning.
Domain Name Services: This includes Domain Registration, Domain Renewal, and Domain Transfer. Once a domain is registered or renewed with the central registry, the action is irreversible and the cost is consumed by the registry.
Infrastructure & Security: Dedicated Servers (Bare Metal), Colocation services, and Dedicated IP addresses. These services involve dedicated physical resources and manual setup that cannot be recouped.
SSL Certificates: All types of SSL Certificates (DV, OV, and EV). Once the Certificate Authority (CA) issues the certificate, the fee is non-refundable as the security validation process has been completed.
Software & Licensing: Fees paid for third-party licenses, including but not limited to cPanel, Plesk, Windows OS, etc, are non-refundable. These costs are settled immediately with the software vendors upon license generation.
Communication Services: All Enterprise Email Hosting plans, professional mailboxes, and related communication add-ons.
Service Renewals: The 7-Day Money-Back Guarantee applies exclusively to new, first-time signups. It does not apply to the renewal of any existing HostingB2B products, automated renewals, or manual service extensions.
Promotional Offers: Any services or products purchased using a Promo Code, seasonal discount, loyalty reward, or flash sale voucher are considered final sales and are exempt from the standard refund policy.
Cryptocurrency Payments: Due to extreme market volatility and high blockchain network/gas fees, payments made via BTC, ETH, USDT, or other digital assets are strictly non-refundable to the original wallet. At the company’s sole discretion, such amounts may be converted and added as non-withdrawable Service Credits to the user’s internal billing account.
Custom Work & Support: Any additional technical work, migration assistance, custom script installations, or priority support requested by the client beyond the scope of the original plan will be billed as “Remote Hands and Eyes” services and is entirely non-refundable.
Hosting Services are provisioned on a subscription basis and will continue to be automatically renewed until a formal written request for cancellation is received from the client.
- Procedure: Cancellation must be initiated via the https://my.hostingb2b.com/ portal or by emailing [email protected].
- Pre-conditions: Users must ensure that all pending invoices and outstanding balances have been settled in full before a cancellation request can be finalized.
- The 14-Day Rule: Cancellation requests for ongoing hosting services must be submitted at least 14 (fourteen) calendar days before the end of the current billing cycle. Requests received within the 14-day window before renewal will be applied to the end of the following service period, and the client remains liable for the upcoming renewal invoice.
Permanent Data Erasure: Upon the effective date of termination, all data associated with the account—including website files, databases, and e-mail archives—will be permanently deleted from our production servers. HostingB2B provides no guarantee of data recovery once an account has been terminated.
HostingB2B reserves the right to enforce strict billing cycles to ensure service continuity for all users.
- Immediate Suspension: If an active account has an overdue renewal invoice by 1 (one) day, the service will be automatically suspended within 24 hours.
- Penalty Fees: If a renewal invoice remains unpaid for a continuous period of 5 (five) calendar days from the due date, a late penalty fee will be imposed and added to the total balance.
- Final Termination: We reserve the right to terminate the service and wipe all associated data at any time once an invoice becomes overdue. While a grace period of up to 7 (seven) calendar days may be offered at our discretion, it is not a contractual right, and services may be terminated without prior notice after the due date.
- Chargebacks and Disputes: Initiating a chargeback, bank reversal, or payment dispute without first attempting to resolve the issue with our billing department is considered a breach of this Agreement. Such actions will result in the immediate suspension of all services and the restriction of access to all data and backups until the dispute is formally resolved.
- Downgrade Policy: If a client chooses to downgrade to a lower-priced plan, the difference between the already paid amount and the new plan price will be calculated and added to the client’s internal billing account as Service Credits. No cash or original-payment-method refunds will be issued for downgrades.
- Overpayments: Any excess payments made to an account will be automatically converted into Service Credits. These credits can be utilized for future renewals or new service registrations but are non-refundable and non-withdrawable.
TOS Violations: Accounts terminated due to a violation of our Terms of Service (TOS) or Acceptable Use Policy (AUP) forfeit all rights to any refund or credit. Service credits hold no monetary value and cannot be exchanged for cash.If a client’s active account has an overdue renewal invoice by 1 (one) day, the service will be suspended within 24 hours.
If a client’s active account renewal invoice is not paid for a continuous period of five (5) calendar days from the renewal date, a penalty fee will be imposed.
The Service Provider may terminate the service upon failure of the client to settle an overdue invoice. The Service Provider may provide clients with a grace period for payment of up to 7 (seven) calendar days but reserves the right to terminate the service at any time once the invoice becomes overdue (without prior notice).
HostingB2B LTD reserves the right to adjust pricing for any service without prior notice. Such adjustments may be necessary due to unforeseen circumstances, fluctuations in fuel and energy prices, currency exchange volatility, or increases in third-party vendor licensing costs.
Contact Information: Should you encounter any issues or require clarification regarding your account billing, please submit a detailed ticket at [email protected]. We are committed to resolving all legitimate concerns through our internal support channels.
This document was last updated on March 20, 2026
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Hosting B2B LTD is a Company registered in Cyprus with Company number HE410139 and VAT CY10410139C
- +357 24 205888
- +357 96 881688
- admin[at]hostingb2b.com
- sales[at]hostingb2b.com